Head of Contracts Administration (Board -1)

An interesting work opportunity for an experienced manager with bank, leasing or insurance background.

Responsibilities:

  • Leading, managing and motivating subordinates (25 people)
  • Managing, delivering and optimization of all processes related to Retail and Corporate customers- starting from contract approval until their termination
  • In the frame of prior defined responsibilities providing all services to customers and to ensure good customers care for their full satisfaction and increasing their loyalty
  • Maintaining processes and documents in accordance with Slovak law
  • Planning development of the infrastructure for administration
  • Solving relevant operational problems
  • Cooperation and coordination of Contract administration department in company projects
  • Customer satisfaction monitoring and evaluation
  • Coordination and optimization of external suppliers
  • Administration of Customer care section on company’s web pages

Areas of department’s responsibility

Contracts approval and administration

  • Contracts pre-approval, approval, activation
  • Invoicing and payments identification
  • Contract changes during life cycle (change of payment profile, recalculations, early termination,)
  • Standard termination of contracts

Customer Care

  • Gathering client requirements (phone, e-mail, social nets) and ensuring their execution in cooperation with the whole administration dept.
  • Customer service office
  • Archiving
  • Customer satisfaction monitoring and evaluation

Insurance administration and collection

  • Insurance contracts administration towards customers and insurance companies incl. insurance premium and commission control
  • Receivables monitoring
  • Responsibility for overdue collections (early and late)
  • Identification and analysis of IS amendments and development, testing and implementation

Salary: based on agreement, app 4-5 tis. EUR/Brutto + car + bonuses


Are you interested?
Apply via our online form.