Teamlead IT Operations
Exciting job opportunity for a results-oriented leader who will be responsible for ensuring smooth and uninterrupted system operations.
This role requires a strong background in technical/system infrastructures, along with a keen focus on maintaining efficient and error-free system performance. Effective communication, cost management, and timely delivery will be key priorities in this position.
- Steering external vendors: Responsible for managing and overseeing external vendors to ensure they meet service requirements and contractual obligations.
- Service operations management: Overseeing the day-to-day operations of services, including planning, coordination, and performance evaluation to ensure reliable and efficient service delivery.
- Developing and implementing plans to address security or compliance gaps: Creating and executing plans to address identified security or compliance weaknesses and ensuring adherence to regulations and standards.
- Implementing group requirements into local infrastructure: Ensuring the implementation of centralized group requirements and standards within the local infrastructure, which may involve deploying new technologies and maintaining consistency across the organization.
- Collaboration with HQ and other markets on common projects, especially centralization.
- Participation and/or steering of the following processes:
Service Operations, Service Requests, Incidents, Problems, Continuity, Service Level Agreements, Changes
Place of work: Bratislava
Salary: app 3500 EUR/Gross monthly + bonuses + car policy
Other Experiences and qualifications:
- University Degree (in IT or equivalent additional training)
- 5+ years of IT management experience
- Overview and understanding of the IT processes (local/global)
- Experience with IT projects
- Fluent English
- Exemplary attention to detail and excellent communication skills
- Self-motivated, enthusiastic and professional leader