Head of Contracts Administration (Board -1)

An interesting work opportunity for an experienced manager with bank, leasing or insurance background.

Responsibilities:

  • Leading, managing and motivating subordinates (25 people)
  • Managing, delivering and optimization of all processes related to Retail and Corporate customers- starting from contract approval until their termination
  • In the frame of prior defined responsibilities providing all services to customers and to ensure good customers care for their full satisfaction and increasing their loyalty
  • Maintaining processes and documents in accordance with Slovak law
  • Planning development of the infrastructure for administration
  • Solving relevant operational problems
  • Responsible for employee's motivation, development and discipline
  • Cooperation and coordination of Contract administration department in company projects
  • Customer satisfaction monitoring and evaluation
  • Coordination and optimization of external suppliers
  • Administration of Customer care section on company’s web pages

Areas of department’s responsibility

Contracts approval and administration

  • Contracts pre-approval, approval, activation
  • Invoicing and payments identification
  • Contract changes during life cycle (change of payment profile, recalculations, early termination,)
  • Standard termination of contracts

Customer Care

  • Gathering client requirements (phone, e-mail, social nets) and ensuring their execution in cooperation with the whole administration dept.
  • Customer service office
  • Archiving
  • Customer satisfaction monitoring and evaluation

Insurance administration and collection

  • Insurance contracts administration towards customers and insurance companies incl. insurance premium and commission control
  • Receivables monitoring
  • Responsibility for overdue collections (early and late)
  • Identification and analysis of IS amendments and development, testing and implementation

Salary: based on agreement, app 4-5 tis. EUR/Brutto + car + bonuses

Languages: English (must)- excellent writing and presentation skills

Others Experience and qualifications:

  • A proven track record min 5 years in financial company
  • University degree
  • Proven experience in the field of corporate finance, leasing or insurance
  • Experience of having developed and executed contract department and with processes improvement and IT projects implementation.
  • A very good knowledge of financial products and the ability to successfully match them with the company’s needs
  • Ability to understand market trends



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