Teamlead IT Operations

This role requires a strong background in technical/system infrastructures, along with a keen focus on maintaining efficient and error-free system performance. Effective communication, cost management, and timely delivery will be key priorities in this position.

Key responsibilities:

• Steering external vendors: Responsible for managing and overseeing external vendors to ensure they meet service requirements and contractual obligations.
• Service operations management: Overseeing the day-to-day operations of services, including planning, coordination, and performance evaluation to ensure reliable and efficient service delivery.
• Developing and implementing plans to address security or compliance gaps: Creating and executing plans to address identified security or compliance weaknesses and ensuring adherence to regulations and standards.
• Implementing group requirements into local infrastructure: Ensuring the implementation of centralized group requirements and standards within the local infrastructure, which may involve deploying new technologies and maintaining consistency across the organization.
• Collaboration with HQ and other markets on common projects, especially centralization.
• Participation and/or steering of the following processes:
  Service Operations, Service Requests, Incidents, Problems, Continuity, Service Level Agreements, Changes

Place of work: Bratislava

Salary: app 3500 EUR/Gross monthly + bonuses + car policy

Other Experiences and qualifications:

• University Degree (in IT or equivalent additional training)
• 5+ years of IT management experience
• Overview and understanding of the IT processes (local/global)
• Experience with IT projects
• Fluent English
• Exemplary attention to detail and excellent communication skills
• Self-motivated, enthusiastic and professional leader